International returns are at the expense of the customer for merchandise refunds only. We do not accept international exchanges. We do not pay return shipping or refund custom and duties on international orders under any circumstance except for company error.
We commission our hangers to the highest standards and take pride in making the best hangers for the best clothes. If you feel for any reason that your hangers are not the correct size, please return them within 30 days. Please use the Return Form to specify which hanger size you need to exchange for and contact Customer Service for a return label.
Perfect Fit Guarantee applies to customers within the continental U.S. only.
We stand by our products 100% and will do whatever it takes to correct for damaged hangers. However, we do reserve the right to not send out replacements.
Damaged, Missing or Incorrect Merchandise
We take every precaution to package orders as carefully as possible to minimize the possibility packing error and/or damage during transit. If for any reason you receive your items damaged or there were items missing/incorrect from your order, please contact Customer Service within 3 days of receiving your package, so that we can arrange to replace your items. Please note that we may request photos of the products received or to have damaged items sent back.
International customers will receive a refund for damage or missing items.
We stand by our products 100% and will do whatever it takes to correct orders. However, we do reserve the right to not replace or refund.
Sale Item Return and Exchanges
All sales are final on reduced and promotional priced merchandise. No returns or exchanges will be honored.
Black Friday and Cyber Monday promotional and door buster items are final sale.
Exceptions apply on certain items marked as such. Exchange exceptions (marked as such on the product page) MUST be for the SAME item in a different size and/or color. Please inquire with customer service to ensure there is stock on exchangeable items. Refunds/store credit will NOT be granted on exchange exception sale items if an exchange is not able to be made.
Special Project items are not eligible for returns or exchanges. These items are final sale. The deposit is non-refundable on orders canceled by customer. Orders must cancelled before production to qualify for deposit refund. Please contact customer service for more details.
All Gift Cards are FINAL SALE and cannot be refunded.