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FAQS

When Will My Order Ship?

Orders placed Monday - Friday with in-stock items will be shipped out within one business day.

Orders placed after 12 pm CST on Friday and orders placed on Saturdays and Sundays will be shipped within 1 - 2 business days.

Additional processing time may apply during the Holidays and sitewide sales (Father's Day, Black Friday, & Cyber Monday).

When Will My Order Arrive?

Domestic orders shipped via Ground level service, within the Continental U.S., can take up to 5 business days to deliver.

What Is Your Return Policy?

Prepaid FedEx labels are available at a discounted $15 shipping rate or customers may use their own preferred carrier. Please contact Customer Service for FedEx labels. Prepaid FedEx labels are only available to customers in the continental U.S.

Please note that, except for sale items, you have 30 days to return for refunds and 60 days for exchanges (from the date of purchase). Unidentified returns, returns without a completed Return Form, or those received outside of the return policy timeline will be returned to the sender at the sender’s expense or donated to a local charitable organization without refund or exchange. Shipping charges on orders that have already shipped are non-refundable. Outside of company error or our Perfect Fit Guarantee, we do not pay return or outbound shipping on exchanges.

Please Note: We require a 15% restocking fee on all returns (or hanger exchanges) over $500.

All returned merchandise must be unused, in resellable condition, and with all Hanger Project and the original manufacturer tags, labels, seals, packaging, information cards, accessories, etc. intact. Returns that are damaged or soiled will not be accepted. Shoes should be worn on a carpeted surface to prevent sole scuffs. Boxers, briefs, and swimwear should be tried on over underwear. Merchandise that is used, unsellable, or does not have all original tags, labels, seals, packaging, information cards, accessories, etc. will be returned to the sender at the sender’s expense without refund or exchange.

Please be sure to package the merchandise so it will not be damaged in transit. Merchandise damaged in transit due to poor packaging will be returned to the sender at the sender’s expense or disposed of without refund or exchange.

You can expect your refund or exchange within 4 weeks of shipping your package back to us.  

Items that we personalize or finish to your specifications are not eligible for return or exchange.

Merchandise that is no longer eligible for return or exchange or that is not accepted will be held for thirty days pending customer instructions for return at the customer's expense. After thirty days they may be donated to a charity without refund or exchange.

 

Sometimes the return slip gets lost...