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Frequently Asked Questions

  • Customer Service
  • Shipping & Delivery
  • Return Policy

How do I place an order?

You can place an order online through our website. Once your order is placed, you will receive a email confirming all of your order details. If you do not receive an order confirmation or should you have any questions, please don’t hesitate to respond to the order confirmation email.

Can I place an order over the phone?

Yes, we have customer service representatives standing by to take your order. Please don’t hesitate to call us toll-free at 1.800.495.3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send Customer Service an email or leave a message.

Can I exchange my hangers for a different size?

Yes, if for any reason your hangers do not fit your clothes perfectly, you can exchange it for a different size within 30 days from the date of order. Please contact Customer Service for instructions. Perfect Fit Guarantee applies to customers within the continental U.S. only. Please see our Return Policy for full details.

How do I find the correct size hanger for my clothes?

Here at, we are committed to providing you the best hangers for the best clothes. Just like with shoe trees for shoes, one size hanger does not fit all! Please follow our Sizing Guide or email / call Customer Service at 1.800.495.3201 for additional sizing guidance should you need it.

How do I contact Customer Service?

If you didn't find the answer to your question on this page, you can contact us at (800) 495-3201 or email. We are always happy to speak to customers directly and will be happy to help you.

Can I use more than one promotional code?

Unfortunately only one promotional code can be used at a time. Promotional codes are only good on new orders and may not be applied to previously placed orders. Promotional codes cannot be used to purchase Gift Cards.

Do you have any promotional codes?

Promotional codes are periodically sent out to customers who have signed up to receive emails. Promotional codes are not available via Customer Service. Please sign up for our newsletter.

Can you mark down my commercial invoice?

Commercial invoices will reflect the price paid for the merchandise. Prices will not be lowered or changed. The package will not be marked as gift.

Why should I create an account?

Creating an account gives you access to all previous orders and prevents you from having to enter billing and shipping information each time you place an order. In addition, you can keep track of all customer service inquires in one place.

I forgot to add a product in my order. How do I add this item?

Unfortunately once an order has been processed we cannot add additional items to the order.

I cannot select the item I want from the drop-down menu, what should I do?

Typically if an item cannot be chosen from a drop-down menu, this item is out of stock. There is an option to be added to the notifcation list directly under the Add to cart button. Simply choose the item you are inquring about from the dropdown list, enter your email in the box and click Notify Me.

Where are you shipping from?

Dallas, TX

I noticed an item I ordered is now on sale, can I get a price adjustment?

We can offer a price adjustment within 3 days of your original purchase in the form of a store credit. Please contact our Customer Service team for assistance. Exclusions apply to clearance items, site wide sales and discounts, Black Friday, and Cyber Monday. reserves the right to refuse a price adjustment.

I entered the wrong shipping address, can I change this?

Unfortunately, after we start fulfilling, we are unable to make any edits to the shipping address.If your order has not yet been shipped, please contact our Customer Service department to cancel the order, refund your payment, and help you place a new order with the correct shipping address. Please note that once an order has been started in the fulfillment process we can only request a cancellation, however, cancellation is not guaranteed.If your order has already shipped, we will attempt to contact the courier to process a reroute; a reroute often leads to a fee from the courier which will be charged to you.If we are unable to process a reroute or cancel the order, most of the time, orders delivered to the wrong location are returned to our warehouse. The return shipping process may take a while, especially for international orders. Once the order has been returned and processed, you will be notified by email and given the option to pay to have the order re-shipped to the correct address or, if you decide you don't want the order reshipped, we can issue a refund for the cost of the products, but cannot refund the shipping fees.

How long are gift card/store credits valid?

Gift cards and store credits expire 1 year from date of issue. These items cannot be refunded or redeemed for cash value.

Hanger Warranty

We provide a 1 year warranty on all regular priced hangers. If the hanger was purchased with a promotional price, it is not eligible for the warranty. This warranty covers hook failure and bar failure. One replacement will be sent out within this period. If the desired hanger is not in-stock a store credit will be issued. We reserve the right to deny any request.