Prepaid FedEx labels are available at a discounted $15 shipping rate or customers may use their own preferred carrier. Please contact Customer Service for FedEx labels. Prepaid FedEx labels are only available to customers in the continental U.S.
Please note that, except for sale items, you have 30 days to return for refunds and 60 days for exchanges (from the date of purchase). Unidentified returns, returns without a completed Return Form, or those received outside of the return policy timeline will be returned to the sender at the sender’s expense or donated to a local charitable organization without refund or exchange. Shipping charges on orders that have already shipped are non-refundable. Outside of company error or our Perfect Fit Guarantee, we do not pay return or outbound shipping on exchanges.
Please Note: We require a 15% restocking fee on all returns over $500.
All returned merchandise must be unused, in resellable condition, and with all Hanger Project and the original manufacturer tags, labels, seals, packaging, information cards, accessories, etc. intact. Returns that are damaged or soiled will not be accepted. Shoes should be worn on a carpeted surface to prevent sole scuffs. Boxers, briefs, and swimwear should be tried on over underwear. Merchandise that is used, unsellable, or does not have all original tags, labels, seals, packaging, information cards, accessories, etc. will be returned to the sender at the sender’s expense without refund or exchange.
Please be sure to package the merchandise so it will not be damaged in transit. Merchandise damaged in transit due to poor packaging will be returned to the sender at the sender’s expense or disposed of without refund or exchange.
You can expect your refund or exchange within 4 weeks of shipping your package back to us.
Items that we personalize or finish to your specifications are not eligible for return or exchange.
Merchandise that is no longer eligible for return or exchange or that is not accepted will be held for thirty days pending customer instructions for return at the customer's expense. After thirty days they may be donated to a charity without refund or exchange.
Sometimes the return slip gets lost...
Discounts and Promotions
For any kind of sale, holiday promotion, or otherwise, discounts may not be stacked. If your promotion code is not working, please make sure to check that it is not being overturned by an existing discount rule before contacting Customer Service.
International returns are at the expense of the customer for merchandise refunds only. We do not accept international exchanges. We do not pay return shipping or refund customs and duties on international orders under any circumstance except for company error.
We commission our hangers to the highest standards and take pride in making the best hangers for the best clothes. If you feel for any reason that your hangers are not the correct size, please return them within 30 days. Please use the Return Form to specify which hanger size you need to exchange for and contact Customer Service for a return label.
Perfect Fit Guarantee applies to customers within the continental U.S. only.
We stand by our products 100% and will do whatever it takes to correct for damaged hangers. However, we do reserve the right to not send out replacements.
Damaged, Missing or Incorrect Merchandise
We take every precaution to package orders as carefully as possible to minimize the possibility of packing error and/or damage during transit. If for any reason you receive your items damaged or there were items missing/incorrect from your order, please contact Customer Service within 3 days of receiving your package, so that we can arrange to replace your items. Please note that we may request photos of the products received or to have damaged items sent back.
International customers will receive a refund for damaged or missing items.
We stand by our products 100% and will do whatever it takes to correct orders. However, we do reserve the right to not replace or refund.
Sale Item Return and Exchanges
All sales are final on reduced and promotional-priced merchandise. No returns or exchanges will be honored.
Black Friday and Cyber Monday promotional and doorbuster items are final sale.
Due to the nature of the product, facemasks and socks (once worn) are final sale. No exceptions.
Exceptions apply on certain items marked as such. Exchange exceptions (marked as such on the product page) MUST be for the SAME item in a different size and/or color. Please inquire with customer service to ensure there is stock on exchangeable items. Refunds/store credit will NOT be granted on exchange exception sale items if an exchange is not able to be made.
Special Project items are not eligible for returns or exchanges. These items are final sale. The deposit is non-refundable on orders canceled by the customer. Orders must be canceled before production to qualify for a deposit refund. Please contact customer service for more details.
All Gift Cards are FINAL SALE and cannot be refunded.