Customer Service

How do I place an order?

You can place an order online through our website. Once your order is placed, you will receive a email confirming all of your order details. If you do not receive an order confirmation or should you have any questions, please don’t hesitate to respond to the order confirmation email.

Can I place an order over the phone?

Yes, we have customer service representatives standing by to take your order. Please don’t hesitate to call us toll-free at 1.800.495.3201. Our normal business hours are Monday thru Friday from 9:00 am to 5:00 pm CST. If you call and we do not answer, please either send Customer Service an email or leave a message.

Can I exchange my hangers for a different size?

Yes, if for any reason your hangers do not fit your clothes perfectly, you can exchange it for a different size within 30 days from the date of order. Please contact Customer Service for instructions. Perfect Fit Guarantee applies to customers...

How do I find the correct size hanger for my clothes?

Here at The Hanger Project, we are committed to providing you the best hangers for the best clothes. Just like with shoe trees for shoes, one size hanger does not fit all! Please follow our Sizing Guide or email / call Customer Service at 1.800.495.3...

How do I contact customer service?

If you didn't find the answer to your question on this page, you can contact us at (800) 495-3201 or email (click here). We are always happy to speak to customers directly and will be happy to help you.

Can I use more than one promotional code?

Unfortunately only one promotional code can be used at a time. Promotional codes are only good on new orders and may not be applied to previously placed orders. Promotional codes cannot be used to purchase GIft Cards

Do you have any promotional codes?

Promotional codes are periodically sent out to customers who have signed up to receive emails. Promotional codes are not available via customer service. Please sign up for our newsletter.

Can you mark down my commercial invoice?

Commercial invoices will reflect the price paid for the merchandise. Prices will not be lowered or changed. The package will not be marked as gift.

Why should I create an account?

Creating an account gives you access to all previous orders and prevents you from having to enter billing and shipping information each time you place an order. In addition, you can keep track of all customer service inquires in one place.

I forgot to add a product in my order. How do I add this item?

Unfortunately once an order has been processed we cannot add additional items to the order.

I cannot select the item I want from the drop-down menu, what should I do?

Typically if an item cannot be chosen from a drop-down menu, this item is out of stock. There is a opiton to be added to the notifcation list directly under the Add to cart button. Simply choose the item you are inquring about from the dropdown list,...

Where are you shipping from?

Dallas, TX

I noticed an item I ordered is now on sale, can I get a price adjustment?

We can offer a price adjustment within 3 days of your original purchase in the form of a store credit. Please contact our customer service team for assistance. Exclusions apply to clearance items, site wide sales and discounts, Black Friday, and Cybe...

I entered the wrong shipping address, can I change this?

Unfortunately, after we start fulfilling, we are unable to make any edits to the shipping address. If your order has not yet been shipped, please contact our Customer Service department to cancel the order, refund your payment, and help you place a ...

How long are gift card/store credits valid?

Gift cards and store credits expire 1 year from date of issue. These items cannot be refunded or redeemed for cash value.

Hanger Warranty

We provide a 1 year warranty on all regular priced hangers. If the hanger was purchased with a promotional price, it is not eligible for the warranty. This warranty covers hook failure and bar failure. One replacement will be sent out within this per...

Shipping & Delivery

How much does shipping & handling cost?

Shipping and Handling rates are assessed by the carrier at checkout and depend on the size and weight of your purchase as well as the delivery location and shipping service level. Our shopping cart is able to accurately estimate shipping charges. ...

When will my order ship?

Orders placed Monday - Friday with in-stock items will be shipped out within one business day. Orders placed after 12 pm CST on Friday and orders placed on Saturdays and Sundays will be shipped within 1 - 2 business days. Additional processing t...

How can I track my order?

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and the selected carrier. To track the order, click on the tracking number located in the e-mail ...

Does The Hanger Project ship internationally?

The Hanger Project can ship to almost any address in the world. Unfortunately due to issues with customs we do not ship to the following countries: Mexico, Greece, Russia or Indonesia. To estimate shipping, please add desired products to your shop...

Does The Hanger Project ship to freight forwarding companies?

The Hanger Project does NOT ship to freight forwarders. Orders that have freight forwarding shipping addresses will be cancelled and refunded without prior notice. If an order going to a freight forwarder slips through our address screening, note ...

What if my address is wrong or I am unable to receive my package at time of delivery?

Unfortunately, after we start fulfilling, we are unable to make any edits to the shipping address. If your order has not yet been shipped, please contact our Customer Service department to cancel the order, refund your payment, and help you plac...

Does The Hanger Project ship to Armed Services Addresses?

Please note that in order to qualify for this shipping, one of the following "States" must be selected in your shipping address: Armed Forces Africa Armed Forces Americas Armed Forces Pacific Armed Forces Europe Armed Forces Middl...

Does The Hanger Project ship on holidays?

Our warehouse is closed for the following Holidays. Please plan accordingly as orders will not be shipped out on these dates. New Year's or Observed Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas or Observed Day

Does International Shipping Included Customs, Dutes and Taxes?

Customs, duties and all fees associated with international shipping are the responsibility of the customer. Please note that it is the responsibility of the customer to know what products can and cannot be imported into the destination country. W...

Return Policy

How long do I have to return an item?

Except for sale items, you have 30 days to return for a full refund (excluding shipping) and 60 days for exchanges (from the date of purchase). Unidentified returns, returns without a completed return form, those received outside of the return policy...

When should I expect my refund or exchange?

You can expect your refund or exchange within 4 weeks of shipping your package back to us.

Can international orders be returned?

International returns are at the expense of the customer for merchandise refunds only. We do not accept international exchanges. We do not pay return shipping or refund custom and duties on international orders under any circumstance except for compa...

Can hangers be returned?

We commission our hangers to the highest standards and take pride in making the best hangers for the best clothes. If you feel for any reason that your hangers are not the correct size, please return them within 30 days. Please use the Return Form to...

What should I do if an item is damaged, missing, or incorrect?

We take every precaution to package orders as carefully as possible to minimize the possibility packing error and/or damage during transit. If for any reason you receive your items damaged or there were items missing/incorrect from your order, please...

Can sale items be returned?

All sale are final on reduced and promotional priced merchandise. No returns or exchanges will be honored. Black Friday and Cyber Monday promotional and door buster items are final sale. Exceptions apply on certain items marked as such. Exchange ex...

Can special project or custom items be returned?

Special Project, custom, or personalized items are not eligible for returns or exchanges. These items are final sale. The deposit is non-refundable on orders canceled by customer. Orders must be cancelled before production to qualify for deposit refu...

Can gift cards be returned?

Unfortunately, all gift cards are FINAL SALE and cannot be refunded.

Hanger Warranty

We provide a 1 year warranty on all regular priced hangers. If the hanger was purchased with a promotional price, it is not eligible for the warranty. This warranty covers hook failure and bar failure. One replacement will be sent out within this per... W...

How can I get a return slip?

Sometimes the return slip gets lost.. download another one here

How can I get a prepaid shipping label?

Prepaid FedEx labels are available at a discounted $10 shipping rate or customers may use their own preferred carrier. Please contact Customer Service for FedEx labels. Prepaid FedEx labels are only available to customers in the continental U.S.