Rates & policies
Shipping and Handling rates are assessed by the carrier at checkout and depend on the size and weight of your purchase as well as the delivery location and shipping service level. Our shopping cart is able to accurately estimate shipping charges.
To estimate shipping, please add desired products to your shopping cart and enter the destination country, state/province and postal code then, click "Get a Quote." Customer Service does not provide shipping quotes.
When will your order ship/arrive?
Orders placed Monday - Friday with in-stock items will be shipped out within 1-2 business day.
Orders placed after 12 pm CST on Friday and orders placed on Saturdays and Sundays will be shipped within 2 business days.
Additional processing time may apply during the Holidays and sitewide sales(Father's Day, Black Friday & Cyber Monday).
We generate automatic ship notifications with tracking information at the time of shipment (tracking numbers are sent directly from the shipping carrier). We carefully pack and ship all products directly from our warehouse. Domestic orders shipped via Ground level service, within the Continental US, can take up to 5 business days to deliver.
Out of Stock Items
If an item is out of stock at the time of shipping and will not be re-stocked within two weeks, an immediate refund will be issued for the out of stock products.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and the selected carrier. To track the order, click on the tracking number located in the e-mail or visit the carrier website and enter your tracking number into their tracking system. To track an order on kirbyallison.com, login to your Customer Account, select My Orders, then select Shipments. You will need an account and orders must be placed under that account to track your orders on kirbyallison.com. You may also contact customer service track your order.
The Hanger Project can ship to almost any address in the world. Unfortunately due to issues with customs we do not ship to the following countries: Mexico, Greece, Russia or Indonesia.
To estimate shipping, please add desired products to your shopping cart and enter the destination country, state/province and postal code then, click "Get a Quote." Our shopping cart is able to accurately estimate international shipping charges. Customer Service does not provide shipping quotes. Customs, duties and all fees ascoiated with international shipping are the responsibility of the customer. Please note that it is the responsibility of the customer to know what products can and cannot be imported into the destination country. We suggest that you contact your local customs office for additional information.
We ship all international orders via USPS or FedEx. Transit time can be anywhere from 7 to 21 days with USPS. Please note that for all USPS orders, there is limited tracking visibility after packages leave the United States. Should you have any specific questions regarding our International Shipping policies, please contact Customer Service. For high-value or time-sensitive shipments, we exclusive recommend shipping internationally via Fedex.
Unfortunately, once a shipment leaves our warehouse, we have no control over transit or delivery time. Some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. If you have not received your package within 21 days, please contact Customer Service for further assistance. Please note that a claim cannot be filed with USPS or FedEx until 30 days after the package is accepted at the origin sort facility. The carriers require us to wait this full time frame before processing any type of replacement shipment or merchandise refund.
Please note that it is the responsibility of the customer to know what products can and cannot be imported into the destination country. We suggest that you contact your local customs office for additional information. If a package is rejected by customs, The Hanger Project will issue a refund to the customer minus any fees associated with getting the package back. No shipping costs will be included in the refund amount. A refund can only be issued if the package is received back within 60 days of the purchase date. Abandoned packages or packages that wil incur fees exceeding the amount paid for the products (not include shipping costs) are not eligible for refunds.
The Hanger Project reserves the right to change international shipping methods and/or carriers at our discretion based on the amount paid by the customer and the variable rates charged by the carriers.
Freight Forwarding Companies
The Hanger Project does NOT ship to freight forwarders. Orders that have freight forwarding shipping addresses will be cancelled and refunded without prior notice.
If an order going to a freight forwarder slips through our address screening, note the following: We are not responsible for items that arrive damaged or missing. We are not responsible for any additional shipping charges that may occur if you ship with a freight forwarding company. We will not provide additional information to freight forwarding companies.
Customers who use freight forwarding companies forfeit all rights to any Hanger Project Return Policies. No refunds will be made for damaged items.
What if my address is wrong or I am unable to receive my package at time of delivery?
Unfortunately, after we start fulfilling, we are unable to make any edits to the shipping address.
If your order has not yet been shipped, please contact our Customer Service department to cancel the order, refund your payment, and help you place a new order with the correct shipping address. Please note that once an order has been started in the fulfillment process we can only request a cancellation, however, cancellation is not guaranteed.
If your order has already shipped, we will attempt to contact the courier to process a reroute; a reroute often leads to a fee from the courier which will be charged to you.
If we are unable to process a reroute or cancel the order, most of the time, orders delivered to the wrong location are returned to our warehouse.The return shipping process may take a while, especially for international orders. Once the order has been returned and processed, you will be notified by email and given the option to pay to have the order reshipped to the correct address or, if you decide you don't want the order reshipped, we can issue a refund for the cost of the products, but cannot refund the shipping fees.
If you are unable to receive your package or if the package is refused by the customer, our carriers attempt delivery 3 times. You will be notified via email that a delivery attempt has been made. Please contact customer service and we will request that the package be held for pick up. If the package is returned to our warehouse without any contact from the customer, a refund for the cost of products minus the return shipping fees will be issued, we will not refund any shipping costs.
Armed Services Addresses
Please note that in order to qualify for this shipping, one of the following "States" must be selected in your shipping address:
Armed Forces Africa
Armed Forces Americas
Armed Forces Pacific
Armed Forces Europe
Armed Forces Middle East
Armed Forces Canada
We will then ship via USPS to your address. Please contact customer service if you have any problems with this.
Our warehouse is closed for the following Holidays. Please plan accordingly as orders will not be shipped out on these dates.
- New Year's or Observed Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas or Observed Day